Indian BPOs - 3 breeds - 1/?

July 16th, 2005

Many general participants do not realize that there are 3 distinct breeds of BPOs.
Each one of them have their own origins, imperatives and other such characteristics.
 
What are they?
 
1. Pure Play Third Party BPOs
 
Owned independent of the customers. Some background in the industry vertical / processes. Serves many customers and mostly no single customer forms a large percentage of its turnover.
 
2. Captives
 
Owned and set up by the customer. A captive back office for a US / UK corporation. Processes are defined and move to India.
 
3. Software Backed BPOs
 
Owned or promoted by Indian software companies. May share many characteristics with Pure play third party BPOs but are different enough to be mentioned as a separate entity.
 
 
What are their characteristics? How do they differ? Why should I know more about them?
 
Venkat
 
 
 

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Indian BPO’s help out in London Blasts

July 8th, 2005

After all the bad press in the UK arising out of the Sun’s so called sting operation here is some good news.
 
Indian call centers which handle National Rail’s calls were jammed due to the surge in communication needs arising out of the London blasts and rose up to the occasion.
 
P. Venkat
 
CEO
Vital Link Outsourcing

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The Sun Tabloid BPO fraud

July 7th, 2005

There has been yet more fraud and this too is unraveling itself in its myriad ways.
 
Most the world knows the penchant of British tabloids for yellow journalism. And the free availability of all sorts of content whether copy protected / data secured or not in South Asian countries.
 
Combine both of them and you have something that hogs the headlines in our Industry for a few days. But digging deeper into the facts, it is becoming murkier by the day. In fact what are facts and what are not is itself becoming confusing.
 
But then this kind of sting could have worked anywhere in the world. Even back home in UK. Nuclear secrets have been sold for far lesser motives and even lesser pecuniary gains.
 
When it comes to Data Security even in the US systems have been hacked into and identities stolen.
 
But then business is going on as normal.
 
The Economic Times reports that Fortune 500 companies favor India.
 
Venkat
 
 

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