BPO Hiring issues
So now we have a call center in Pune that is enticing candidates with most luxurious SUVs to drop and pick up.
And they also expect call center agents to switch or jump jobs because of that.
Whatever happened to good old fashioned things like career, job enrichment, HR policies etc etc.
It only reflects the desperation of an Recruitment Manager who is extremely desirous of making the numbers, come what may.
In the short term approach, the long term desire of building a dedicated corp of team players is forgotten.
Clutching at straws is the expression that comes to mind.
Venkat
October 28th, 2006 at 10:48 pm
Venkat,
What’s your issue? These agents get a better ride to work than you? It is capitalism baby!! The benefits, culture and comforts available to well-performing people is abslutely consistent with global standards. Are you going to complain and moan to the world when your clients stay at The Hyatt.
Don’t hate the game…
October 30th, 2006 at 1:51 am
Jai Kumar,
Thanks for taking the time and responding.
I am not against agents getting to work in style. For all I care they could be riding in Mercs or BMWs to work. Who am I to complaint?
The point I am trying to make is that the BPO labor shortage is becoming so acute that companies are trying to sell job opportunties on what used to not so core issues for hiring.
Let me illustrate.
Airlines are facing a pilot shortage. What if one airline advertised that pilots in its airlines get to stay at ….well… the Hyatt. Is staying at Hyatt on layovers so criticial to the pilots job?
When Lube companies start selling based on bikini clad women, it means that they have little to differentiate and are now ‘clutching at straws’
Hope you see the point. I would welcome your response.
Venkat
April 12th, 2007 at 4:53 am
Hi Venkat,
I agree with you on the point that the Recruitment Manager does seem to be at his wit’s end to shore up his numbers. But, as an industry insider, can you tell me honestly that you have taken up steps to actively reduce the attrition rate in your company?
I suggest that you create an unique culture, remember, the employee leaves because of his manager and not because of the company. Are your managers equipped to handle this issue?
It is testimony to the times we live in, the competition is high, talent pool is low and all are vying for it. This is a systemic problem.
But, I have noticed that the Indian companies are ok with having attrition at current levels and do not freak out as yet. If I were a HR head of a BPO outfit like yours, I would not even be here posting on your blog, I would running around, talking to people, making sure I have a culture which encourages them to stay. Remember, in the long term, the person who sticks will be the guy who cannot adapt to some other culture. It takes time and in a corporate world, time is at a huge premium.
I do not know whether you have initiatives for the same, but I would certainly like to see some BPO outfit taking this attrition problem by its horns and very creatively solve it. The Indian industry has been spoilt for talent, we still live in an era where we had no problem if one guy left, there were 10 waiting to join, but its an era and the era is coming to an end. I hope that the Indian industry manages to see that.
I wish you all the best to tackle this problem.
Regards,
Venkatesh
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