http://vitallinkcorp.com/blog A CEO level view of the trends in the Business Process Outsourcing space in India Wed, 29 Nov 2006 07:15:24 +0000 http://backend.userland.com/rss092 en This article in today's Economic Times, sums up what I have been also saying for a long time. Good management jargon may be used to explain away, what is basically an unethical act. Free market be true, but is it ethical to take away from some one else what he has ... http://vitallinkcorp.com/blog/2006/11/29/neighbours-evil-eye/ So now we have a call center in Pune that is enticing candidates with most luxurious SUVs to drop and pick up. And they also expect call center agents to switch or jump jobs because of that. Whatever happened to good old fashioned things like career, job enrichment, HR policies etc etc. It ... http://vitallinkcorp.com/blog/2006/10/27/bpo-hiring-issues-2/ The resource crunch for BPOs is being reached faster than what anyone thought would happen. The following picture says a thousand words. This is a large size hoarding that is being displayed on the main streets of Pune, India. Besides quite a few choice locations, this billboard is also being displayed in ... http://vitallinkcorp.com/blog/2006/10/04/bpo-hiring-issues/ Hello,   It looks like India's BPO boom would have to face reality rather sooner than expected.   The labor shortage, which I have been talking about earlier is now catching the attention of mainstream media.   This article in the CIO Today magazine carries highlights ... http://vitallinkcorp.com/blog/2005/12/17/the-looming-labor-shortage/ Whew...some of my regulars might be wondering why I am  not blogging more often.   Well, my inability to contribute regularly started off with my travel to the US. A week or two before the trip, I was busy getting all the things I needed for ... http://vitallinkcorp.com/blog/2005/09/06/two-flooding/ Many general participants do not realize that there are 3 distinct breeds of BPOs. Each one of them have their own origins, imperatives and other such characteristics.   What are they?   1. Pure Play Third Party BPOs   Owned independent of the ... http://vitallinkcorp.com/blog/2005/07/16/indian-bpos-3-breeds-1/ After all the bad press in the UK arising out of the Sun's so called sting operation here is some good news.   Indian call centers which handle National Rail's calls were jammed due to the surge in communication needs arising out of the London ... http://vitallinkcorp.com/blog/2005/07/08/indian-bpos-help-out-in-london-blasts/ There has been yet more fraud and this too is unraveling itself in its myriad ways.   Most the world knows the penchant of British tabloids for yellow journalism. And the free availability of all sorts of content whether copy protected / data secured ... http://vitallinkcorp.com/blog/2005/07/07/the-sun-tabloid-bpo-fraud/ Hello, Here is reason No 4 on why costs in Pune are coming to be on par with that of Bangalore and Chennai. 4. Geographic mobility: With the internet, as they say Geography is now History. While this easily applies and is apparent to flow of information, riding ... http://vitallinkcorp.com/blog/2005/06/07/india-outsourcing-bpo-costs-5/ Hello, Continuing with my list of reasons as to why costs in Pune are coming on par with that of Bangalore and Chennai.. 3. You sow and I will reap: Most of the BPOs always want to staff in a hurry. In Tamil there is a saying ... http://vitallinkcorp.com/blog/2005/05/29/india-outsourcing-bpo-costs-4-poaching/